Every item takes no more than 24 hours to leave our fulfillment center. Shipping takes 2-3 business days via USPS or DHL E-commerce.  Since some items are pre order, the item on pre order will be shipped on the date mentioned.

We have a 30 day money back guarantee from the time of delivery. 

Please email us at support@madisonashleyusa.com or call +1-844-382-8161 to inform us you are returning your item for a refund or replacements to obtain a Return Authorization Number.

For US orders, once we process your return, we will email you a return shipping label that you can attach to the package and mail it back to us.

NOTE: We only provide one return label per order. Any succeeding returns will be shouldered by the customer.

For International Orders, customers must provide their own label. Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).

We ask that all items being returned for a refund are in their original state, including tags and pouches.