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Returns Policy

I AM RETURNING FOR AN EXCHANGE

I ordered the incorrect size. What should I do?

  • If you would like to exchange your item for the correct size please email support@madisonashleyusa.com to inform us.
  • We offer free exchanges for up to 30 days. (**International exchanges pay return shipping fee.)
  • We ask that all items being returned for an exchange be in their original state, including tags and pouches.

I received a damaged item. What should I do?

  • If you received damaged or defective merchandise, please email a photograph of the damage to support@madisonashleyusa.com along with your order number and we will be happy to begin the replacement process.
  • Damaged or defective items are eligible for a free replacement up to 30 days after the delivery date and do not need to be returned. A photograph with proof of damage sent to the email above is sufficient.

When will I receive my exchange?

  • Once we receive the item being exchanged, please allow 5 business days for us to process the order and ship the new item to you.
  • Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue an exchange for items lost, stolen, or damaged during return transit.

  

I AM RETURNING FOR A REFUND:

What is your return policy?

  • We have a 30 day money back guarantee from the time of delivery.
  • Please email us at support@madisonashleyusa.com to inform us you are returning your item for a refund.
  • We ask that all items being returned for a refund are in their original state, including tags and pouches.

 

When will I receive my refund?

  • Please allow between 5-7 business days for refund to appear on bank statement. If you are returning an item, we will issue a full refund once we receive the item.
  • Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue a refund for items lost, stolen, or damaged during return transit.

 

Non-Qualifying Returns

  • Returns that show signs of wear, damage, or alterations will not be accepted and will be sent back to the customer. 
  • Earrings are not eligible for a return or exchange for sanitation reasons.
  • We do not accept refunds or exchanges for freebies/promotional sale items. For promotional giveaway items we ask that you choose your item/size carefully.
  • We do not refund shipping costs, such as express, life time guarantee, and/or insured shipping options.

 

    **Important Notice: 

    • All items being retuned must be in their original state, including tags and packaging in order to qualify for an exchange or refund.
    • All US returns will be provided with a return shipping label. International returns pay return shipping fee.