FREE USA SHIPPING - SHIPS IN 24 HRS

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CUSTOMER CAREE

SHIPPING

All orders are shipped within 24 hours via USPS First class or DHL 

USPS First Class (2-4 business days) or DHL e-commerce (2-3 business days) 

1. Standard Shipping- package is covered by our 30-day Return Policy.

2. Insured Shipping - we cover the shipping if the package is were to be lost or stolen. Contact our Support Team to help you with the process.

3. Lifetime Guarantee + Insured Shipping - you can return and replace the item as much as you want as long as the item is still in stock and we will cover the shipping. Contact our Support Team to help you with the process.

Yes, we ship worldwide!

Every international order is shipped within 24 hours. 

Once the package is shipped it can take 8-20 business days to be delivered, depending on your location. This does not include processing time, customs, or mail carrier delays. 

All orders are shipped within 24 hours of being received.

All orders are shipped via USPS First Class (arrives in 2 -5 business days) or DHL e-commerce (arrives in 2-4 business days)

For Express orders, 1-day shipments. Please keep in mind, this does not include fulfillment time (24 hours to fulfill the order), holidays and/or Sunday delivery. 

Note: If you have ordered more than one item that may be in the process of being restocked, you may receive one or more packages for timely delivery. This is of no cost to you.

RETURNS

We have a 30 day money back guarantee from the time of delivery.

Please email us at support@madisonashleyusa.com to inform us you are returning your item for a refund.

**We ask that all items being returned for a refund are in their original state, including tags and pouches.

We offer free exchanges for up to 30 days. (**International exchanges pay return shipping fee.)

Please email us at support@madisonashleyusa.com to exchange your item for the correct size.

**We ask that all items being returned for a refund are in their original state, including tags and pouches.

Once we receive the item being exchanged, please allow 5 business days for us to process the order and ship the new item to you.

**Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue an exchange for items lost, stolen, or damaged during return transit.**

Refunds are issued immediatelyonce we receive the item. Please allow between 5-7 business days for the refund to appear on your bank statement.

**Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue a refund for items lost, stolen, or damaged during return transit.**

Returns that show signs of wear, damage, scents, or alterations will not be accepted and will be sent back to the customer. 

PAYMENTS INFO

Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world.

We accept PayPal and all major credit/debit cards (VISA, MASTERCARD, AMEX, DISCOVERY)

All customers are charged at the time of purchase since we ship every order within 24 hours

ORDER INFORMATION

You should receive your confirmation email immediately after placing an order.

If you have not received a confirmation email from us, please email us at support@madisonashleyusa.com or call us +1-844-382-8161 to further assist you

You should receive a tracking number within 24 hours.

if you do not receive a tracking number please email us at support@madisonashleyusa.com or call us +1-844-382-8161 to further assist you

IMPORTANT NOTICES

Shipping times will be affected during public holidays; most manufacturers and couriers limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday.

All orders are guaranteed to ship within 24 hours. If orders are not received due to circumstances beyond our control, a replacement item will be ordered (at no cost to you).

**Please note that we are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

If you received damaged or defective merchandise

Please email us at support@madisonashleyusa.com or call us at +1-844-382-8161 have your order number ready and we will be happy to begin the replacement process.

**Damaged or defective items are eligible for a free replacement up to 30 days after the delivery date and do not need to be returned. A photograph with proof of damage sent to the email above is sufficient.