CUSTOMER CARE

All orders are  shipped after a 24-hour fulfillment process and will be shipped via USPS First class or DHL E-Commerce

USPS First Class or DHL e-commerce (3-7 business days) 

1. Standard Shipping- package is covered by our 14-Day Return Policy for unsatisfactory and 30-day Return Policy for defective items.

2. Insured Shipping - we cover the shipping if the package is were to be lost or stolen. Contact our Support Team to help you with the process.

3. Lifetime Guarantee + Insured Shipping - you can return and replace the item as much as you want as long as the item is still in stock and we will cover the shipping. Contact our Support Team to help you with the process.

Yes, we ship worldwide!

Every international order is shipped within 24 hours. 

Once the package is shipped it can take 8-20 business days to be delivered, depending on your location. This does not include processing time, customs, or mail carrier delays. 

Please take note that custom charges may apply depending on your Country/Location and this is not covered by Madison Ashley USA.

 All orders are shipped within 24 hours of being received.

All orders are shipped via USPS First Class or DHL E-Commerce (arrives in 3-7 buisness days)

For Express orders, 2-3 business days travel period. Please keep in mind, this does not include fulfillment time (24 hours to fulfill the order), holidays and/or Sunday delivery. 

Note: If you have ordered more than one item that may be in the process of being restocked, you may receive one or more packages for timely delivery. This is of no cost to you.

If for any reason you are not completely satisfied with your purchase, items in unused and original condition may be returned for full credit consideration within 14 days from the time of delivery.

If return request is beyond 14 days from the time of delivery, items are no longer eligible for return, but are eligible for exchange within 30 calendar days from the receipt.

After 30 calendar days from receipt, all sales are considered final.

Exchanges and Returns are simpler now that they can be done online through our Return Center and follow the relevant prompts.

**We ask that all items being returned for a refund are in their original state, including tags and pouches.

We offer one free exchange within 30 days from the date of delivery. (**International exchanges pay return shipping fee.)

You can request for a size replacement through our Return Center or email us at support@madisonashleyusa.com to for further assistance.

**We ask that all items being returned for a refund are in their original state, including tags and pouches.

Once we receive the item being exchanged, please allow 5 business days for us to process the order and ship the new item to you.

**Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue an exchange for items lost, stolen, or damaged during return transit.**

Refunds are issued immediatelyonce we receive the item. Please allow between 5-7 business days for the refund to appear on your bank statement.

**Please be sure to use traceable mail when shipping item back to us. We will not be held responsible, nor issue a refund for items lost, stolen, or damaged during return transit.**

Returns that show signs of wear, damage, scents, or alterations will not be accepted and will be sent back to the customer. 

Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world.

We accept PayPal and all major credit/debit cards (VISA, MASTERCARD, AMEX, DISCOVERY)

All customers are charged at the time of purchase since we ship every order within 24 hours

You should receive your confirmation email immediately after placing an order.

If you have not received a confirmation email from us, please email us at support@madisonashleyusa.com or call us +1-844-382-8161 to further assist you

You should receive a tracking number within 24 hours.

if you do not receive a tracking number please email us at support@madisonashleyusa.com or call us +1-844-382-8161 to further assist you

Shipping times will be affected during public holidays; most manufacturers and couriers limit their operations at these times. This is out of our control. Normal service resumes immediately after each holiday.

All orders are guaranteed to ship within 24 hours of being received. If orders are not received due to circumstances beyond our control, a replacement item will be ordered (at no cost to you).

**Please note that we are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.

If you received damaged or defective merchandise

Please email us at support@madisonashleyusa.com or call us at +1-844-382-8161 have your order number ready and we will be happy to begin the replacement process.

**Damaged or defective items are eligible for a free replacement up to 30 days after the delivery date and do not need to be returned. A photograph with proof of damage sent to the email above is sufficient.