We have a 30 day money back guarantee from the time of delivery.
Please email us at firstname.lastname@example.org or call +1-844-382-8161 to inform us you are returning your item for a refund or replacements to obtain a Return Authorization Number.
For US orders, once we process your return, we will email you a return shipping label that you can attach to the package and mail it back to us.
For International Orders, customers must provide their own label. Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
Note: We ask that all items being returned for a refund are in their original state, including tags and pouches.
I was wondering why my order did not come in a nice box with a felt bag. It was in a Manila envelope in a small clear plastic bag. All my other orders have come in a nice box and felt bag. Disappointed as it is a X-mas gift.