If for any reason you are not completely satisfied with your purchase, items in unused and original condition may be returned for full credit consideration within 14 days from the time of delivery.

Email us at support@madisonashleyusa.com or call +1-844-382-8161 if you need further assistance.

Because we believe in the design and quality of our opals, we offer a 2 year warranty against any manufacturer defects. This may include, but is not limited to prong defects, porosity issues, or design flaws.

If you feel that your Opal piece is in need of replacement, please provide a proof of claim and reach out to our support team to help you with the process.

Our 2 year warranty does not exchange for a different product or item.